Keep your communications under the same roof
Global Messaging allows all organization members, including Providers and Managers, to connect and communicate seamlessly across the platform, even if they are not actively working on a task. This feature streamlines communication by consolidating it within the platform, reducing or eliminating the need for external correspondence management.
To access Global Messaging from your TalentDesk account, locate Messaging underneath the Dashboard tab in the sidebar navigation menu.
To create a new message thread, click on the New Message button located in the top right corner of the page. In the Participants search bar, enter the names of the participants you wish to include, adding them individually.
Alternatively, if you want to initiate a discussion with a specific group of providers, you can search for that group here. A discussion Title or Subject is optional.
Once you have created the discussion, you can instantly message the participants to begin the conversation. Participants will receive an email notification linking them directly to the conversation and they will also notice a blue notification bubble appear next to the Messaging tab in their account whenever they receive a new message.
